Privacy Policy

Information We Collect

When you create an account or purchase content, we collect your name, email address, and payment information (processed securely through Stripe). We may also collect usage data to improve the platform experience.

How We Use Your Information

Your information is used to authenticate your account, deliver content you have purchased or enrolled in, process payments, communicate platform updates, and maintain audit records required for compliance with our Terms of Use and Practitioner Standards.

Data Sharing

We do not sell, rent, or share your personal information with third parties except as required to deliver our services (e.g., Stripe for payment processing) or as required by law. Payment data is handled exclusively by Stripe and is never stored on our servers.

Cookies and Tracking

The platform uses session-based authentication tokens to maintain your login state. We do not deploy third-party advertising trackers or behavioral profiling tools on this platform.

Data Retention

We retain your account data for as long as your account is active. Agreement acceptance records and audit logs are retained for a minimum of five years to support compliance obligations. Upon account deletion request, personal data is removed within 30 days, except where legal obligations require longer retention.

Your Rights

You have the right to access, correct, or request deletion of your personal information at any time by contacting The MERGE Lab™ directly. Where applicable, you may also have the right to data portability under your local jurisdiction's privacy laws.

Security

We take reasonable technical and organizational measures to protect your data. All data transmission is encrypted via HTTPS. However, no system is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to active users. Continued use of the platform after changes constitutes acceptance of the revised policy.